Everything on my laptop.
Apparently, there is a program called ‘Optimum’ that is supposed to be disabled when Windows is installed. No body told me that. They won’t back up anything. They told me they could ship it to me, I can take it to a shop, who can probably get into it, back up my 500G of stuff that would cost me quite a bit of money and then we can try again.
Needless to say, that poor foreign girl just learned some new words and I’m off to let their Facebook have it.